Delete your account

WashGuard is an app by Milena Marketing ltd. This page explains how to delete your WashGuard account and what happens to your data.

Delete in the app

1. Open WashGuard and sign in.
2. Open the More tab.
3. Tap Delete account and confirm with Delete permanently.

Your account and the data listed below are deleted immediately.

Delete without the app

If you can no longer use the app, send us a deletion request via our contact form. Please use the e-mail address of your WashGuard account. We delete your account within 30 days and confirm the deletion by e-mail.

What is deleted

• your account: e-mail address, sign-in details, display name and profile picture
• your history with all analyses and recommendations
• your saved appliances, detergents and settings
• the subscription status stored with us

What is kept

• Crash reports and usage statistics are not linked to your account. They are deleted automatically after the retention periods of our service provider Google Firebase, at the latest after 14 months.
• Enquiries sent via the contact form are deleted once they have been fully answered, unless statutory retention obligations apply.

Subscription

Deleting your account does not cancel an active subscription. Please cancel it in your Google Play or App Store subscription settings.